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Do you have a complaint about our services or work? If so, we would be happy to hear from you. Your feedback will help us to make our services better.

For information about how to make a complaint, download one of the brochures below. For information in alternative formats please contact us on any of the PWDA phone, postal or electronic addresses.

  • To make a verbal complaint contact our Corporate Services Team on 1800 422 015
  • Written complaints can be sent to the e-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it. or alternatively send to our address at PO Box 666, Strawberry  Hills, NSW 2012
  • Complaints can also be made in person at our address Level 10, 1 Lawson St., Redfern, NSW 2012
  • Complaints regarding suspected breaches of the ACFID Code of Conduct can be made to the ACFID Code of Conduct committee.  Information on how to make a complaint can be found on the ACFID website. Click here to go to the website. 

Plain English leaflet : Making a complaint about PWDA services (Word)

Easy English leaflet: Making a complaint about PWDA services (PDF)

Easy English leaflet: Making a complaint about your advocate (Word)

Service User Complaint Resolution policy and procedure (Word)