Where to get help

If you are concerned about symptoms you’re experiencing or contact with a possible COVID-19 case, you can call the Department of Health’s national 24/7 hotline on 1800 020 080. For language translations: 131 450.

For advice on other medical issues while practising social distancing, you can call Health Direct on 1800 022 222. They can help you decide if you need to see a doctor.

For disability-related issues, you can call our Wayfinder Hub on 1800 843 929 or email info@wayfinderhub.com.au – they can help you find information about disability services or connect you to our individual advocates to help stand up for your rights in this difficult time. Wayfinder Hub’s phone line is currently operating on a call-back basis – please leave your name and number in a voicemail. We will call you back from a private number. You can also look for other advocacy services in your area using the Disability Advocacy Finder.

Queenslanders in home quarantine as a result of COVID-19 can get advice, information and support through the Queensland Government’s Community Recovery Hotline on 1800 173 349. They work with partner organisations to arrange non-contact delivery of essential food and medication to people in quarantine with no other means of support.


A number of local areas have set up mutual aid groups that you may be able to get help from. For example, we got this info from the Inner West Sydney Mutual Aid group:

The Inner West Sydney Mutual Aid group has been established by local community members with the aim of linking up local people. This is about solidarity not charity. We’re not approaching this as saviours or as helping the helpless, we’re part of a community looking out for each other. If you are isolating because you are immunocompromised or otherwise high risk, and need someone to deliver groceries, medication or mail, or if you would like online social support or assistance applying for Centrelink or NDIS, please go ahead and sign up.

Looking for support:

https://forms.gle/u2anYdbddcrLbA7P9

Looking to offer support:

https://forms.gle/wfANRsEJPcYzfr2HA

We don’t currently have a comprehensive list of groups or the capacity to vet them, but search Facebook to see if there’s one in your local area, and be as cautious as you normally would be about any contact with people you don’t know online.


Mental health

Isolation and stress can make it harder to take care of your mental health. Beyond Blue have some tips on looking after your mental health during the coronavirus outbreak. The Australian Psychological Society also have some tips on coping with coronavirus anxiety and social distancing (PDF only). There’s also Easy Read info about this from CID.

If you want to talk to someone about your mental health, you can call:

  • Beyond Blue for 24/7 phone counselling. They also have an online chat open 3pm to 12am.
  • Lifeline Australia or the Suicide Call Back Service, if you or someone you know is feeling suicidal (open 24/7).
  • Mensline, a telephone and online counselling service for men with family and relationship concerns (open 24/7).
  • QLife, which provides Australia-wide anonymous, LGBTI peer support and referral for people wanting to talk about a range of issues including sexuality, identity, gender, bodies, feelings or relationships (open 3pm to midnight, 7 days a week).

Domestic and family violence can get worse in stressful situations like this. 1800 RESPECT, the national sexual assault, domestic and family violence counselling service, is open 24/7.