Disability Housing Information Line

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It is important for those of us living in disability housing to have somewhere to go to get independent information and advice about our housing rights.

Our Disability Housing Information Line provides information and advice to people living in supported accommodations such as Specialist Disability Accommodations (SDAs), SIL Homes, and Group Homes in New South Wales, their supporters and accommodation providers.

People living in Specialist Disability Accommodations (SDAs), SIL Homes, and Group Homes in NSW can contact the information line directly or ask their accommodation provider to make a referral.

People can also ask about dispute resolution processes, including internal complaints to the SDA provider and external mediation through a Community Justice Centre.

The service operates from 9am to 5pm, Monday to Friday.

Disability Housing Information Line. 1800 843 929. A person sitting holding a phone in a room. PWDA Logo.

How to get help

To understand how we can best support you, we need to get some information about you as well as the problem you’re experiencing or the issue you’re wanting to address.

  • Phone: 1800 422 015 (toll-free) and ask to speak to our Project Officer of Disability Housing Information Line or one of our intake officers
  • Email: housinginfo@pwd.org.au

Frequently asked questions

Who can use the service?

People with disability who live in any type of Specialist Disability Accommodations (SDAs), SIL Homes, and Group Homes in NSW, their supporters and accommodation providers.

Who funds this pilot project?

This pilot project is funded by the NSW Department of Communities and Justice (DCJ).

Why do we need this service?

We want to make sure that everyone living in SDAs, SIL Homes, and Group Homes   knows about their rights. This includes where to go when they have an issue or concern with their accommodation provider.

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Videos and accessible media

Auslan video

Easy Read resources

What we do
Speaking up for your rights: PDF | Word document

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