Employment

Seeking Individual Advocate (Sunshine Coast)

View PDF of this position description here.

Seeking Digital Marketing & Communications Specialist

View PDF of this position description here. 


Individual Advocate (Sunshine Coast)

Role Details                                                                                                            

Role: Individual Advocate (Sunshine Coast)

Reporting To: Senior Manager Individual Advocacy (Queensland) Work

Location: Work from home and travel throughout Sunshine Coast region

Status: Full-time role of 35 hours per week

12-month contract role with the possibility of extension, dependent on funding

Award Classification: $89,092 per annum – Level 5 Social, Community, Home Care & Disability Services (SCHADS) Award 2010, PWDA EBA rate, plus super and salary sacrificing.

Role Purpose                                                                                                         

The Individual Advocate provides advocacy support to people with disability, to promote and protect their human, legal, and service user rights, in accordance with the National Disability Service Standards.

At all times, working within a supported decision-making framework that champions people with disability having choice and control over our own lives.

Responsibilities & Main Duties                                                                             

Advocacy

  • Provide short-term, issue-based individual advocacy to people with disability, including:
    • Conducting face-to-face and/or telephone meetings with clients.
    • Developing action plans to achieve clients’ desired outcomes.
    • Advising clients on available courses of action to resolve matters.
    • Liaising with relevant stakeholders to achieve client outcomes.
    • Maintaining client files in accordance with internal/external procedures/protocols.
    • Representing clients in courts, tribunals, and other forums.
    • Working with clients to promote their self-advocacy skills.

Information, Intake and Referral

  • Provide responses to requests for information and support regarding disability issues or concerns. 
  • Record client and matter details in our client management system (CMS), maintain records, as required by PWDA, and to a consistently high standard. 
  • Using a strengths-based approach, determine the client’s existing and potential supports, including identifying and promoting their capacity for self-advocacy.
  • Advise clients of referral out options and where necessary, facilitate assisted referrals to relevant agencies. 
  • Prepare client matters for allocation amongst the PWDA Individual Advocacy team.

Systemic Advocacy

  • Contribute to systemic advocacy initiatives by participating in specific projects as required and proactively identifying emerging systemic issues while providing individual advocacy. 

Organisational Participation

  • Participate in organisational activities such as staff meetings, planning meetings and team development initiatives. 
  • Take a leadership role in workplace health and safety management. 
  • Participate in relevant professional development and review activities including training. 
  • Undertake other duties as directed within the scope of this role.

PWDA reserves the right to alter this position description from time to time in accordance with the needs of the organisation

Selection Criteria                                                                                                   

Essential

  • Understanding of and commitment to the rights and interests of people with disability. 
  • Experience working with clients in situations that are distressing, chaotic and complex. 
  • Knowledge of the community services sector and complaints handling bodies in NSW.
  • Excellent interpersonal, communication and negotiation skills.
  • Demonstrated capacity to manage competing time frames/priorities.
  • Cultural competency. 
  • Computer literacy. 

Desirable

  • Previous experience in the disability, health, community, or legal service sectors. 
  • Tertiary qualifications in social sciences, health, or law.
  • Lived experience of disability. 

Other Job Requirements                                                                                       

  • Working with Children Check (Blue Card)

PWDA is a registered employer under the Child Protection (Working with Children) Act, 2012. The successful applicant must be approved under the Working with Children Check prior to taking up appointment.

  • Queensland Police Check

PWDA receives funding from the Department of Social Services (DSS, under then National Disability Advocacy Framework and the Disability Services Act 1986 (DSA).

  • Australian Government COVID-19 Vaccination Certificate or medical exemption.
  • Six-month probationary period. 

Application Processes                                                                                           

For more information about this role, please contact: Ted Jensen

Senior Manager, Individual Advocacy (Queensland)

Email: tedj@pwd.org.au

Phone: 0409 205 496

Submit your application by email on recruitment@pwd.org.au.

If you need to submit your application in an alternative format, please contact Hollee James by email recruitment@pwd.org.au or by phone on (02) 9370 3100.

Your application needs to include:

  • Your full resume. 
  • A letter addressing the selection criteria. 
  • Your contact details. 

PWDA is a proud employer of people with disability, and people with disability are strongly encouraged to apply for these positions. We are an EEO employer and we embrace the diversity of our people, such as diversity in disability, race, cultural background, ethnicity, age, gender identity, sexual orientation or intersex status.


Digital Marketing & Communications Specialist

Role Details                                                                                                            

Role: Digital Marketing & Communications Specialist

Reporting To: Marketing & Communications Manager

Status: Full-time (35 hours/week)

12-month contract (with view to renew annually based on performance)

Award Classification: Level 6.1 Social, Community, Home Care & Disability Services (SCHADS) Award 2010, PWDA EBA rate, plus super and salary sacrificing.

Role Purpose                                                                                                         

The Digital Marketing & Communications Specialist is responsible for:

  • Management of all PWDA digital marketing and communications assets including the PWDA website, social media channels, CRM, image library, digital fundraising platform and digital campaigning platform.
  • Development and production of all PWDA digital communications content including: website content, social media posts, member EDMs, newsletters, videos, digital marketing content, digital campaigning content, digital publications.
  • Development and implementation of the PWDA digital communications strategy.
  • Supervising the maintenance of all PWDA digital comms assets and liaising with relevant PWDA suppliers including our web developer and CRM developer.
  • Assisting the PWDA Communications Team with administrative and technical support as directed.

Responsibilities & Main Duties                                                                             

External and Internal Communications

  • Create content for, distribute content across and manage maintenance of PWDA’s social media channels (Facebook, Instagram, Twitter, LinkedIn, YouTube)
  • Develop, produce and implement digital marketing campaigns for PWDA programs, services and activities via banner advertising, EDMs and social media.
  • Create and distribute member communications.
  • Create and distribute e-newsletters and EDMs.
  • Assist with the development and production of basic video content.
  • Assist in the production and distribution of PWDA digital publications including: annual report, newsletters, policy guides, recruitment and employee literature, presentations and booklets.
  • Regularly update the PWDA Wikipedia Page.
  • Provide editorial input to PWDA communications.
  • Assist in the use of internal communications systems.

PWDA Website

  • Create and publish new content for the PWDA website.
  • Regularly review website and update content as required.
  • Provide support to the PWDA Communications Team to publish and upload new content and functionality to PWDA website.
  • Create forms, sign-ups and other interactive elements and maintain their functionality.
  • Liaise with PWDA web developer to manage maintenance of the PWDA website.

Community Relationship Management (CRM) System

  • Manage the use and maintenance of the PWDA CRM (Civi).
  • Liaise with the Communications Team and other internal stakeholders to continually update and improve the content and functionality of the CRM.
  • Use the CRM to drive membership and stakeholder engagement and consultation.
  • Manage the maintenance of the PWDA digital fundraising platform (Grassrootz).
  • Manage the maintenance of the PWDA digital campaigning platform (DooGooder).

Strategic Planning

  • Assist with the development and implementation of the PWDA digital communications strategy.

Organisational Participation

  • Role model key organisational values and behaviour.
  • Participate in PWDA general staff meetings, team meetings, PWDA committee meetings and organisational development activities such as strategic planning and policy development.
  • Participate in relevant professional development activities including training.

Selection Criteria                                                                                                   

Essential

  • Qualifications in digital marketing/communications or related discipline with minimum 5 years of experience in a similar role, preferably in a disability or not-for-profit organisation.
  • Demonstrated understanding of development and implementation of digital communication plans and strategy.
  • Demonstrated understanding of social media including content production, advertising, reporting and analytics.
  • Demonstrated experience in copywriting for websites, newsletters, social media and digital advertising campaigns.
  • Demonstrated experience in managing websites using CMS systems (preferably WordPress), in creating basic graphic and video content (preferably using systems such as Adobe Creative Suite, Canva and Premiere), and capacity to learn new software and systems as needed.
  • Demonstrated excellent communication (verbal and written), interpersonal and organisational skills.
  • Excellent capacity to manage timeframes and competing priorities, including managing deadlines.

Desirable

  • Understanding of how to produce accessible digital content (or proven capacity to learn quickly).
  • Understanding and commitment to the rights and interests of people with disability.
  • Personal or family experience of disability.

Other Job Requirements                                                                                       

  • Working with Children Check

PWDA is a registered employer under the Child Protection (Working with Children) Act, 2012.  The successful applicant must be approved under the Working with Children Check prior to taking up appointment.

  • NSW Police Check

PWDA receives funding from Ageing, Disability and Home Care (ADHC), NSW Department of Families and Community Services (FACS) under the Disability Inclusion Act 2014. The successful applicant must be approved under the NSW Police Check prior to taking up appointment.

  • Three-month probationary period.

Application Processes                                                                                           

Submit your application by email on recruitment@pwd.org.au.

If you need to submit your application in an alternative format, please contact Hollee James by email recruitment@pwd.org.au or by phone on (02) 9370 3100.

Your application needs to include:

  • Your full resume. 
  • A letter addressing the selection criteria. 
  • Your contact details. 

PWDA is a proud employer of people with disability, and people with disability are strongly encouraged to apply for these positions. We are an EEO employer and we embrace the diversity of our people, such as diversity in disability, race, cultural background, ethnicity, age, gender identity, sexual orientation or intersex status.