Individual advocacy

Changes to PWDA’s advocacy services

We know that this is a difficult and scary time for many of us, and we are here to help with information and support.  We are updating our website, and our advocates can assist you.

However, due to the current COVID-19 public health emergency, PWDA will be moving all staff to work from home. All our advocates will no longer be available for face-to-face support, but can help over the phone or by email.

Please continue to call our Wayfinder Hub on 1800 843 929 or email info@wayfinderhub.com.au.

Wayfinder Hub’s phone line is currently operating on a call-back basis – please leave your name and number in a voicemail. We will call you back from a private number.


Our Individual and Group Advocacy Services are provided by Advocates who stand up for the rights of a person with disability and helps sort out their complaint, issue or problem. Our advocates take direction from the person with disability, keeps their issues and information private and confidential and only releases information with permission from the person. Advocacy support can include going to meetings with or for the person, writing letters, making phone calls or assisting them to lodge complaints. PWDA’s Individual and Group Advocacy Advocates work tirelessly to resolve issues and improve the quality of life for people with disability.

Speaking up for my rights – Individual advocacy – Easy English

We have a range of brochures, including for Aboriginal and Torres Strait Islanders and in community languages (Arabic, Chinese, Spanish, Vietnamese) available in Word and PDF formats.

Our Individual & Group Advocacy Services are

  • non-legal,
  • issue-based,
  • short to medium term,
  • to people with disability who have serious and urgent issues and
  • also provides information to people with disability about how to advocate for themselves.

Priority is given to people with disability experiencing abuse and neglect, discrimination, homelessness, or those who lack appropriate services and supports. Specific consideration is given to groups of people experiencing increased disadvantage:

  • women with disability
  • children with disability
  • people with multiple disability
  • people with disability who are Aboriginal and Torres Strait Islanders
  • people with disability living in segregated settings (boarding houses, institutions, prisons and detention centres)
  • people with disability living in regional or remote areas.

PWDA’s Individual and Group Advocacy Services provide support to people with disability

  • living anywhere in NSW with Advocates based in central Sydney;
  • living in three regions of NSW with locally based Advocates in Queanbeyan, Sutherland and the Southern Tablelands and Southern Highlands;
  • living in five regions in Queensland with locally based Advocates in Logan, the Fraser Coast, the Sunshine Coast, Bundaberg, Mount Isa and Lower Gulf Communities.
    (For contact details and postal addresses please click here)

How to contact us

For advocacy support please call us on 1800 843 929 (toll free) or email info@wayfinderhub.com.au