Frequently Asked Questions

Q.  What is PWDA?

People with Disability Australia (PWDA):

  • is a national disability rights and advocacy organisation;
  • is made up of people with disability and organisations primarily constituted by people with disability;
  • has a cross-disability focus; and
  • is a non-profit, non-government organisation

You can read more about us here. You can also read about us in Easy English.

Q. How do I join PWDA?

You can join PWDA by filling out a membership application on our website, or by filling out an application form either physically or digitally and sending it to us by post or email. You can learn more about membership here.

Q. Can you help me with a disability-related problem?

We can assist people with disability on a range of issues. Currently, we are funded to provide some of these services to Queensland and New South Wales only, while others are available to people with disability across Australia.

Q. I want to appeal an NDIS decision and I don’t know where to start.

We can now support people living in certain areas to appeal a decision made by the National Disability Insurance Agency (NDIA). We also periodically run information sessions across Queensland and New South Wales.

Q. Does PWDA offer a newsletter? How can I stay up to date with your work?

PWDA publishes a monthly newsletter, PWDA News, and a Media Round-Up with the latest disability headlines each week. You can subscribe here to get them in your inbox. You can also sign up to get our media releases hot of the press at the same link.

You can also follow us on Facebook, Twitter, Instagram or LinkedIn.

Q. I am a student doing an assignment on a disability-related topic. Can you help me with my assignment?

We encourage students to make full use of our website to address assignments relating to disability. In particular, the Disability Information page is designed for anyone seeking information about disability, the disability rights movement and Disabled People’s Organisations (DPOs). This section is currently in the process of being updated, but you can still find everything formerly in our Student Section there, including our Language Guide and an explanation of the social model of disability.

You may also find relevant information in our Library section, which has archives of our media releases, publications, submissions, and reports.

Q. I have a legal matter relating to my disability. Can PWDA provide any advice or support?

PWDA cannot provide any legal advice or information. You can get free legal advice from the Australian Centre for Disability Law – here are their contact details.

PWDA might be able to provide some advocacy support and you can call to speak to an Intake Officer on 1800 843 929 (toll free) or email or

Q. How can I get a Qantas Carer Concession Card?

You can read about the Qantas Carer Concession Card here, as well as download an application form. For any queries, please call 1800 422 015 or email

Q. What do you think about plastic straws, or something else that’s been in the news lately?

You can check out our Issue and Positions page and our recent media releases to find out if we’ve made any statements about matters of public discourse.

Q. I’m planning to come to Australia for work, study or on holiday. What disability services can I access?

To find out about local services near where you will be living, you can contact our Wayfinder Hub by email: or by phone: 1800 843 929. That phone number is toll free if you call from within Australia; charges may apply for international calls.

You may also want to check out the National Ethnic Disability Alliance, as well as their local member organisations in the state you are moving to.

If an employer or university is involved with your travel, they should have specific information for people with disability – check their website or ask your contact person for this trip.

For general information, international students should look at this Australian Government list of support services for students, as well as further useful links from the Independent Living Institute.

Q. How I could get a job at PWDA? I feel passionate about your service and have lots of experience of disability.

Our latest employment opportunities are always advertised on our Employment page. We usually also announce available jobs on social media (Facebook, Twitter) and in our newsletter.

Q.  What is the best way to contact PWDA?

Wayfinder Hub is now our centralised point of contact for people with disability and their families – call us toll free on 1800 843 929 or email All the rest of our contact details are here.