PWDA-Landing-Page-Header - People with Disability Australia

NDIS support

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Tell us about your problem.

To get support, click the button to fill out our Intake Form, or you can call us on 1800 422 015 (toll-free) and talk to a PWDA intake officer.

NDIS Appeals

Administrative Review Tribunal (ART) Individual Advocacy and Alternate Dispute Resolution (ADR)

PWDA individual advocates may be able to provide support to help you navigate your NDIS (National Disability Insurance Scheme) Appeal through the Administrative Review Tribunal (ART) alternative dispute resolution (ADR) process.

How can an ART Advocate help you?

Help you understand the ART process.
Make sure your voice is heard.
Liaise with NDIA/ART personnel with you.
Liaise with treating professionals
Provide advice around evidence to support your application
Support you to complete a Statement of Lived experience/ or impact statement.
Attend case and conciliation conferences and directions / interlocutory hearings as part of the ADR process.

If agreement cannot be reached through the ADR process your case will be scheduled for a final hearing.

Final hearings are legal proceedings. It is appropriate for a client to have legal representation. PWDA advocates are not legally trained and cannot provide support preparing for or during final hearings.

Important note: PWDA cease to provide support for clients in ART proceedings once the matter is scheduled for final hearing.

Self-Advocacy

PWDA advocates can support you to self-advocate. Self-advocacy means speaking up for your rights, needs and choices. We can assist you with a one-off information session to build your knowledge and confidence about the ADR process.

Sometimes it can be hard to speak up for yourself when you feel ignored or that people haven’t paid attention to what you have shared.

Being a good self-advocate is about knowing you have the inner strength and confidence to speak up for yourself and make sure your voice is heard.

Who can use PWDA ART Advocacy Services?

Any person with disability who lives in the following areas may be able to get help:

Queensland: All of Queensland.
New South Wales: Southern Highlands and Shoalhaven. Southern NSW – Baulkham Hills and Hawkesbury, Blacktown, Sydney City and Inner South, Eastern Suburbs, Inner West, North Sydney, Hornsby, Northern Beaches, Outer South West, Outer West and Blue Mountains, Parramatta, Ryde, South West and Sutherland.

If you live outside of these areas, you should still get in touch as we will be able to inform you about the best local services to contact.

Book in for a one-hour information session.

You can make an appointment to speak to an experienced PWDA advocate about your case.

These sessions are designed to help you feel more confident in speaking up for yourself and to offer real advice about the ART to assist you to get the best outcome.

How to get help

To understand how we can best support you, we need to get some information about you first. You can do this in a few ways:

Call us on 1800 422 015 (toll free) and speak to one of our intake officers.
Fill in our online Information request form

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Once we have your information, we’ll then be able to provide the most appropriate assistance we can. One of our intake officers will be in contact with you via your preferred method of contact to provide you with information about progressing your case.