Disability support services

We are hearing a lot of concern from members and other people with disability about access to their usual disability support services during the outbreak. We’re doing everything we can to seek clarity from government and advocate for people with disability collectively, and our individual advocates are also working with people to resolve their specific problems. If you need help, you can call our Wayfinder Hub on 1800 843 929 or email info@wayfinderhub.com.au. Wayfinder Hub’s phone line is currently operating on a call-back basis – please leave your name and number in a voicemail. We will call you back from a private number. You can also look for other advocacy services in your area using the Disability Advocacy Finder.

We will be updating this page with any new official information that comes out about disability support during the crisis.

You can find the latest NDIS advice on their website, including:

The NDIS Quality & Safeguards Commission has published advice for providers. Here’s their latest update (28 April). All correspondence and information once sent is made available on a COVID-19 information page on their website.

The Commission also has a factsheet for NDIS participants about:

  • changes for your NDIS providers
  • training for support workers
  • flu season
  • how to make a complaint about a provider
  • what resources are available from the NDIA
  • where to find more information and resources about COVID-19.

It’s available in Word and PDF formats, and there is an Easy Read version. An Auslan translation has also been promised.

You can also read their older factsheet from March, which is available in Easy Read and Auslan.

Every Australian Counts also has some information from the NDIS and the NDIS Quality and Safeguards Commission. They have written up a plain English summary of the March 25 NDIS changes.

National Disability Services has information for service providers.

Disability Services Consulting have put together a free 30-minute online training module for workers. It is designed to provide practical strategies to prevent and control infections. They also have a guide to provider obligations under the NDIS Code of Conduct and Practice Standards which it may help to refer to if you’re contacting a provider about making sure your supports continue to function.

We also want to highlight 1800RESPECT’s Disability Support Toolkit for front line workers supporting people with disability who have been impacted by violence and abuse.

The Department of Health have published a series of fact sheets for disability service providers, health professionals, support workers and carers:

We know that the response to the COVID-19 virus means that there are lots of changes for us all. And it can be difficult to easily locate the information you need. Here is some information on the rules for different states and territories:


The rules say you can have up to 5 visitors in your home at any one time.

Many business are open again with some restrictions, including restrictions on recreation and leisure activities. Indoor sports are not allowed.

The NSW government have additional advice to lower the risk of coronavirus exposure if you are older, have a compromised immune system or chronic medical condition.

Read the NSW rules here. 


From 22 June, the number of visitors that you can have to your home in Victoria has been reduced down to five. Outdoor gatherings have reduced to a maximum group of ten people.

Restrictions still apply to public gatherings and leisure activities.

Read the VIC rules here.


The rules in Queensland allow gatherings of up to 20 people in the home. Some restrictions still apply to gatherings in public places.

Read the QLD rules here.


Gatherings at households, including shacks, have increased to up to 10 people at any one time, not including residents of the household.

Public gatherings are restricted to 20 people, with some exceptions.

Read the TAS rules here.

Western Australia

Western Australia is currently on “phase 3” restrictions, applying to public gatherings and recreational activities.

Read the WA rules here.

South Australia

South Australia is currently on “step 2” restrictions, applying to public gatherings and recreational activities.

Gatherings of more than 20 people are still prohibited, with some exceptions, or in situations where 20 or more people normally live together.

Read the SA rules here.

Northern Territory

South Australia is currently on “step 3” restrictions, applying to public gatherings and recreational activities.

Read the NT rules here.

All states continue to recommend social distancing of 1.5 metres in pubic spaces.