Disability support services

We are hearing a lot of concern from members and other people with disability about access to their usual disability support services during the outbreak. We’re doing everything we can to seek clarity from government and advocate for people with disability collectively, and our individual advocates are also working with people to resolve their specific problems. If you need help, you can call our Wayfinder Hub on 1800 843 929 or email info@wayfinderhub.com.au. Wayfinder Hub’s phone line is currently operating on a call-back basis – please leave your name and number in a voicemail. We will call you back from a private number. You can also look for other advocacy services in your area using the Disability Advocacy Finder.

We will be updating this page with any new official information that comes out about disability support during the crisis.

You can find the latest NDIS advice on their website, including:

The NDIS Quality & Safeguards Commission have been updating their COVID-19 information page on their website with the latest information for providers.

The Commission also has a factsheet for NDIS participants about:

  • changes for your NDIS providers
  • training for support workers
  • flu season
  • how to make a complaint about a provider
  • what resources are available from the NDIA
  • where to find more information and resources about COVID-19.

It’s available in Word and PDF formats, and there is an Easy Read version.

Every Australian Counts also has some information from the NDIS and the NDIS Quality and Safeguards Commission. They have written up a plain English summary of the March 25 NDIS changes.

National Disability Services has information for service providers.

Disability Services Consulting have put together a free 30-minute online training module for workers. It is designed to provide practical strategies to prevent and control infections. They also have a guide to provider obligations under the NDIS Code of Conduct and Practice Standards which it may help to refer to if you’re contacting a provider about making sure your supports continue to function.

We also want to highlight 1800RESPECT’s Disability Support Toolkit for front line workers supporting people with disability who have been impacted by violence and abuse.

The Department of Health have published a series of fact sheets for disability service providers, health professionals, support workers and carers:

We know that the response to the COVID-19 virus means that there are lots of changes for us all. And it can be difficult to easily locate the information you need. Here is some information on the rules for different states and territories:


There is a Public Health order for people in the Northern Beaches.

People in Sydney will also now be required to wear face coverings in public areas, including:

  • retail or business premises, inluding supermarkets and shopping centres
  • entertainment facilities
  • places of worship
  • residential aged care facilities
  • all public transport

As stated in the public health order, persons who have a physical or mental illness, condition or disability that makes wearing a mask unsuitable and children under 12 will not be required to wear one.

The rules say you can have up to 5 visitors in your home at any one time.

Carers and any support person do not count as visitors.

All businesses are open now, but they have to follow social distancing rules. This also applies to religious gatherings. Community sports and health programs can start again, with certain restrictions.

The NSW government have additional advice to lower the risk of coronavirus exposure if you are older, have a compromised immune system or chronic medical condition.

NSW Health have also published this factsheet providing information on alternative approaches for testing for people with disability.

Read the NSW rules here. 


Victoria are closely monitoring their case numbers as small clusters begin to form. Restrictions might change as clusters appear. You can find all the latest locations here. Face masks should still be work, you can find more rules here.

There is currently a hard border with NSW, and travel is discouraged. Everyone who enters from NSW must quarantine.

Read the VIC rules here.


The lockdown in the Greater Brisbane area will begin to ease starting at 6pm tonight. People will be allowed to leave their homes for any reason but restrictions will apply.

Facemasks must still be worn in all indoor and public spaces unless you are exempt.

Households can have gatherings of up to 20 people.

There are border restrictions in place with NSW.

Read the QLD rules here.


Restrictions have been eased, but there are border restrictions with NSW.

Read the TAS rules here.

Western Australia

Western Australia has also eased all restrictions, but has placed a hard border with NSW.

Read the WA rules here.

South Australia

South Australia is Currently easing restrictions, but travel restrictions are still in place.

Read the SA rules here.

Northern Territory

The Northern Territory currently has it’s borders closed to NSW.

Read the NT rules here.

All states continue to recommend social distancing of 1.5 metres in pubic spaces.