PWD believes the Draft Report is a great step forward int he process to introduce a funded National Scheme which would provide personal support for people with disabilities on an entitlements basis. However in building a new system we have an opportunity and an obligation to get it right so that we are left with a sustainable system that supports our obligations under the UNCRPWD and principles of personal control. PWD maintains that there are many aspects of service quality which have remained unexamined in the process of the Productivity Commission enquiry. These issues are elaborated within this submission.