Contact PWDA
Get in touch your way
Get in touch
To get help or support with a disability-related issue you are experiencing or to make a referral, please use one of the options provided below.
Please note: PWDA offices will be closed for drop-ins and visitors from 3pm (AEDT) Friday 19 December.
Offices will be fully closed from 12pm (AEDT) Wednesday 24 December 2025 until 10am (AEDT) Monday 5 January 2026 to allow our staff a well-earned break.
During this time our phones, voicemail and emails will not be monitored. To speak to one our friendly staff after 5 January 2026, please contact us during business hours Monday to Friday.
Get support
Click the ‘Get Help’ button to send us a request for help.
Ask a question
Have a question, complaint or feedback? Submit via the linked form.
Phone us
Want to talk to someone?
Call us Monday – Friday between 9am – 5pm
For an interpreter, call the Translating and Interpreting Service on 131 450.
National Relay Service
If you’re Deaf, hard-of-hearing or have a speech communication difficulty, you can contact us through the NRS.
Call 133 677 (landline or TTY only) or online and provide 1800 422 015.
Where you can find us
Head office
Street
Suite 10.01| Centennial Plaza | Level 10, 300 Elizabeth Street | Surry Hills NSW 2010
Postal
PO Box 666 | Strawberry Hills NSW 2012 | Australia
Hours of operation
PWDA offices are now closed for drop-ins and visitors until Monday 5 January.
Phone and email: 9am – 5pm | Monday – Friday
Offices will be fully closed from 12pm (AEDT) Wednesday 24 December 2025 until 10am (AEDT) Monday 5 January 2026.
Holiday Office Closure
Offices will be fully closed from 12pm (AEDT) Wednesday 24 December 2025 – 10am (AEDT) Monday 5 January 2026 to allow our staff a well-earned break.
During this time our phones, voicemail and emails will not be monitored.
If you require urgent support, help is available through the emergency and support services below.
Hervey Bay
Suite 16D, 19-21 Torquay Road, Pialba QLD 4655
Surry Hills
Suite 10.01| Centennial Plaza | Level 10, 300 Elizabeth Street | Surry Hills NSW 2010
Emergency and other support services
PWDA is not a crisis service. If you are in need of emergency assistance, call:
- 000 – Call Triple zero to connect with Fire, Police or Ambulance if someone is seriously injured or in need of urgent medical help, if life or property is being threatened, or if you just witnessed a serious accident or crime. This line operates 24 hours a day, 7 days a week.
- Lifeline or the Suicide Call Back Service – 13 11 14 – For all Australians experiencing emotional distress, with access to 24-hour crisis support and suicide prevention services.
If you are looking for other specific support, please call the numbers or visit the websites below:
- 1800 RESPECT – Sexual assault and domestic violence counselling service. Call 1800 737 732.
- Beyond Blue – 1300 224 636 – Provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live.
- Kids Helpline – 1800 551 800 – Australia’s only free (even from a mobile), confidential 24/7 online and phone counselling service for young people aged 5 to 25.
- Mensline – 1300 789 978 – Offers free professional 24/7 telephone counselling support for men with concerns about mental health, anger management, family violence (using and experiencing), addiction, relationship, stress and wellbeing.
- Blue Knot – 1300 657 380 – If you or someone you care about is living with the effects of abuse, neglect, or violence.
- QLife – 1800 184 527 Australia-wide anonymous, LGBTI peer support and referral for people wanting to talk about a range of issues including sexuality, identity, gender, bodies, feelings or relationships (open 3pm to midnight, 7 days a week).
- Health Direct – 1800 022 222 – Call this number to speak to a registered nurse about your health concerns. The hotline is open 24 hours a day, 7 days a week.
- The National Redress Scheme – 1800 737 377. A service set up in response to the Royal Commission into Institutional Responses to Child Sexual Abuse.
Contact Form
Do you have a question, or would you like to provide PWDA with feedback about our services or our work? We would be happy to hear from you. To contact us please complete our form below, email us at pwd@pwd.org.au or call 1800 422 015.
If you have a complaint, you can submit it through the form below.
For more information on how PWDA handles complaints, visit the making a complaint page on our website or read our Compliments, complaints and feedback policy.