Out of the bureaucratic maze

After her intial frustration with the application process and costs, Leia found the support she needs to access the NDIS.
[IMAGE a woman wearing a blue and white striped top faces the camera]

Leia tried three times to join the NDIS but was turned down. She found the application process particularly difficult due to her attention-deficit hyperactivity disorder, dyslexia and dysgraphia.

After spending over $5000 on reports and assessments, Leia was frustrated by the experience and the decision. Her medical team assured her she was eligible for the NDIS, and Leia approached PWDA for support.

How PWDA helped

Leia’s PWDA advocate reviewed her application and the NDIA’s decision, and suggested Leia request an internal review of the verdict.

The advocate helped Leia obtain further supporting evidence to address the NDIA’s claim she had not tried all available treatment options.

After Leia’s advocate established this was not accurate, the NDIA acknowledged their error and conducted an internal review.

The reviewer set aside the original decision, finding that Leia does meet the disability requirements and was indeed eligible for the NDIS.

How to get help

Our advocates and support staff are here to help you with any issues you may be experiencing.

For support or more information, call and speak with one of our advocates on 1800 422 014 or visit our Get Help page.

All images are for illustrative purposes only and sourced from stock photo sources.