In 2014 the Australian Government adopted the National Standards for Disability Services (NSDS), after the standards were endorsed by a meeting of the Standing Council on Disability Reform ministers from all jurisdictions.
There are six National Standards that apply to disability service providers in Australia:
- Rights. The service promotes individual rights to freedom of expression, self-determination and decision-making, and actively prevents abuse, harm, neglect and violence.
- Participation and Inclusion. The service works with individuals and their families, friends and carers to promote opportunities for meaningful participation and active inclusion in society.
- Individual Outcomes. Services and supports are assessed, planned, delivered and reviewed to build on individual strengths and enable individuals to reach their goals.
- Feedback and Complaints. Regular feedback is sought and used to inform individual and organisation-wide service reviews and improvement.
- Service Access. The service manages access, commencement and leaving a service in a transparent, fair, equal and responsive way.
- Service Management. The service has effective and accountable service management and leadership to maximise outcomes for individuals.