October 2011
The comments PWD makes in this submission are informed by its role as an organisation of people with disability and also by its contractual role as operator of the Complaints Resolution and Referral Service (CRRS). The CRRS receives complaints about the delivery of services from users of Commonwealth-funded disability services subject to the Commonwealth Disability Services Act 1986. These services comprise DES, Australian Disability Enterprises (ADE) and Disability Advocacy Services (DAS). This submission is primarily concerned with the term of reference which deals with assessment of the DES performance framework as the best means of meeting the objectives of the Disability Services Act 1986, although other issues will be raised in doing so.