Qantas Card

Due to COVID-19 (Coronavirus), this service is operating at a reduced card production capacity (usually Thursdays only).  Please allow up to 4 weeks from receipt of your completed application to receive the card.

For any queries, please call 1800 422 015 (toll free) or (02) 9370 3100 stating your enquiry is about the Qantas Card.

Application Mailing Address: PO Box 666, Strawberry Hills NSW 2012

Or email: qccc@pwd.org.au

About the Card

The Qantas Carer Concession Card is issued to people with significant support requirements who through a physical, sensory, intellectual, cognitive or psychosocial disability are unable to travel on the aircraft without the full-time assistance of a carer.  A person is eligible if they need to have one-on-one support when seated on the aircraft for assistance with meals/drinks, toileting, administration of medication, orientation, communicating with the flight staff etc.  A person is not eligible if they only need assistance boarding the aircraft, or when they arrive at their destination.

For people who are blind or have vision impairment:

If you have either of the following you are already eligible for the Carer Discount and do not need to apply:

  • a current Centrelink Pensioner Concession Card with blind entitlement; or
  • a current travel pass for Person with Vision Impairment issued by a state or territory authority.

Discounts Available:

Qantas Carer Concession cardholders and their nominated carer will receive the following discounts on eligible domestic fares for flights operated by Qantas.

Economy Travel:

10% discount for cardholders and 50% discount for nominated carers on the base fare of eligible Domestic Red e-Deal and Flex Economy Class fares (excluding fees and ticket taxes)*

Business Class Travel:

50% discount for cardholders and for nominated carers on the base fare of eligible Domestic Business Class Fares (excluding fees and ticket taxes)*

Terms and Conditions:

*Qantas Carer Concession Discounts are subject to availability of eligible fares, which exclude some fares that have already been discounted and some business class fares. Please contact Qantas (on 1800 177 474)  to check availability of eligible fares. Tickets for cardholders and nominated carers must be booked together in the same booking, cabin and fare class and the card must be used when making the booking to obtain the discount.

Discount applies to the base fare only, excluding fees and ticket taxes. Discount for economy fares is applied as a 30% discount on the base fare (excluding fees and ticket taxes) on the total booking. Booking Fees do not apply but a Card Payment Fee will apply. Fare Conditions apply.

Application Process

This Qantas Carer Concession Card is a photo ID card which is valid for three years and has an administration fee of $49.50 (inclusive of GST). To apply, please do the following:

  1. Download the Information Form (PDF and Word) and read about the initiative as well as how to apply.
  2. Download the Application Form (PDF and Word) and read the Terms and Conditions on the back.
  3. Please complete the Application Form ensuring to write clearly. Complete all sections, including the payment details and either post or email the Application Form along with a recent, colour, passport photograph.

Renewal Process

The Qantas Carer Concession Card is valid for three years. If your card is due to expire or has expired and you would like to renew your card, please do the following:

  1. To read more about Qantas Carer Concession Card and eligibility, download the Information Form (PDF and Word).
  2. If you are still eligible and wish to renew your card download the Renewal Form (PDF and Word).  Please read the Terms Conditions on the back.
  3. Please complete the Renewal Form ensuring to write clearly. Complete all sections, including the payment details and either post or email the Renewal Form along with a recent, colour, passport photograph.

For any queries, please call 1800 422 015 (toll free) or (02) 9370 3100 stating your enquiry is about the Qantas Card, or email qccc@pwd.org.au.