Information and referral

We’re connecting you to information and services.

Sometimes all people need to help solve their problem is the right information or a referral to an appropriate service provider. No matter where you live in Australia, our team of specialist advisors can help put you on the right track.

What is information and referral?

Our Information and Referral service gives people with disability, their families and supporters easy access to the information, advice and referrals they need to understand choices, link to appropriate supports, and make informed decisions about the life they want.

Our Information and Referral service is about connecting people with information and services.

Please note: We previously delivered our support services via our Wayfinder Hub website, which has now been decommissioned. All the services previously provided via our Wayfinder Hub are still all available using the forms on this page.

Information

Don’t know where to start to solve your problem or address your issue? What you may need is some simple information and advice to support you to take the next step. Our intake officers may be able to help you out.

Referral

If we can’t help you, we may know someone else who can. We can connect you to services and providers in the community which may be able to assist with your needs.

Service referrals can vary from community organisations, disability or culturally specific services, local, state and federal governments. We aim to link people with local services where possible and support community connections.

How to get help

To understand how we can best help you, we need to get some information about you as well as the issue you’re experiencing or the situation you are seeking information about. You can do this in two ways:

• Phone: 1800 422 015 (toll-free) and speak to one of our intake officers
• Fill out our online Information request form or using the button below.

Once we have your information, we’ll then be able to provide the most appropriate assistance we can. One of our intake officers will be in contact with you via your preferred method of contact to provide you with information about progressing your case.

Who else can help

Disability Gateway

The Disability Gateway is a national disability information provider funded by the Australian Government that assists all people with disability, their families and carers to locate and access services across Australia. The Disability Gateway has up-to-date information about services and support for health, housing, employment, transport and everyday living.

• www.disabilitygateway.gov.au
• Disability Gateway Contact Us form
• 1800 643 787 | Monday – Friday | 8am – 8pm

Other support services

PWDA is not a crisis service. If you are in need of emergency assistance, call:

• 000 – Call Triple zero to connect with Fire, Police or Ambulance if someone is seriously injured or in need of urgent medical help, if life or property is being threatened, or if you just witnessed a serious accident or crime. This line operates 24 hours a day, 7 days a week.
• Lifeline or the Suicide Call Back Service – 13 11 14 – For all Australians experiencing emotional distress, with access to 24-hour crisis support and suicide prevention services.

If you are looking for other specific support, please call:

• 1800 RESPECT – Sexual assault and domestic violence counselling service. Call 1800 737 732.
• Beyond Blue – 1300 224 636 – Provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live.
• Kids Helpline – 1800 551 800 – Australia’s only free (even from a mobile), confidential 24/7 online and phone counselling service for young people aged 5 to 25.
• Mensline – 1300 78 99 78 – Offers free professional 24/7 telephone counselling support for men with concerns about mental health, anger management, family violence (using and experiencing), addiction, relationship, stress and wellbeing.
• Blue Knot – 1300 657 380 – If you or someone you care about is living with the effects of abuse, neglect, or violence.
• Q life – 1800 184 527 Australia-wide anonymous, LGBTI peer support and referral for people wanting to talk about a range of issues including sexuality, identity, gender, bodies, feelings or relationships (open 3pm to midnight, 7 days a week).
• Coronavirus Health Information line – 1800 020 080 – For information about COVID-19 and vaccines, this line operates 24 hours a day, 7 days a week with additional options for priority groups.
• Health Direct – 1800 022 222 – Call this number to speak to a registered nurse about your health concerns. The hotline is open 24 hours a day, 7 days a week.
• The National Redress Scheme – 1800 737 377. A service set up in response to the Royal Commission into Institutional Responses to Child Sexual Abuse.

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