Qantas Carer Concession Card

We’re working to get people with disability the support they need to travel.

Our Qantas Carer Concession Card service provides discount travel on domestic Qantas flights for eligible people and their carers.

About the card

The Qantas Carer Concession Card is issued to people with significant support requirements who through a physical, sensory, intellectual, cognitive, or psychosocial disability or disabilities are unable to travel on the aircraft without the full-time assistance of a carer. 
 
A person is eligible if they need to have one-on-one support when seated on the aircraft for assistance with meals/drinks, toileting, administration of medication, orientation, communicating with the flight staff etc. A person is not eligible if they only need assistance boarding the aircraft, or when they arrive at their destination. 

For people who are blind or have vision impairment

If you have either of the following, you are already eligible for the Carer Discount and do not need to apply for the Qantas Carer Concession Card:

• a current Centrelink Pensioner Concession Card with blind entitlement; or
• a current travel pass for Person with Vision Impairment issued by a state or territory authority.

You will be required to show one of these cards when travelling.

Card discounts

The current Qantas Carer Concession cardholders and their nominated carer
receive the following discounts on eligible domestic fares for flights
operated by Qantas.

Economy Travel

10% discount for cardholders and 50% discount for nominated carers
on the base fare of eligible Domestic Red e-Deal and Flex Economy
Class fares (excluding fees and ticket taxes)*

Business Class Travel

50% discount for cardholders and for nominated carers on the base
fare of eligible Domestic Business Class Fares (excluding fees and
ticket taxes)*.

Effective 28 January 2025 the Qantas Carer Concession Card (QCCC) program will be expanded.

Learn about the changes:

• Qantas Carer Concession Card program update
• Easy Read Qantas Carer Concession Card 2025 (docx) or
• Easy Read Qantas Carer Concession Card 2025 (pdf)

Following the 28 January, Qantas Carer Concession cardholders and their nominated carer will receive the following discounts on eligible fares for flights operated by Qantas and Qantas Link.

Domestic Australia (including Regional) Travels

Applicable Cabin and Fare Types: Economy (Red eDeal, Flex), Premium Economy* (Saver, Flex), Business (Business) 

• Cardholder Discount on the Base Fare^: 30% 
• Carer Discount on the Base Fare^: 30% 

* Premium Economy on the Domestic network is available for travel on selected routes operated by a flight number QF1-299 (for example, QF33 between Sydney and Perth). 

^ The base fare is exclusive of carrier charges, fees and taxes 

International Travel 

• Applicable Cabin and Fare Types: Economy (Sale, Saver, Flex), Premium Economy (Sale, Saver, Flex), Business (Sale, Saver, Flex) 

• Cardholder Discount on the Base Fare^: 10% 

• Carer Discount on the Base Fare^: 10% 

First Class Cabin and Fare types are not eligible for the cardholder and carer discount.  

^ The base fare is exclusive of carrier charges, fees and taxes. 

Terms and conditions

*Terms and Conditions apply – for full program terms and conditions please refer to the Application/Renewal Form. Qantas Carer Concession discounts are available on domestic and selected international fares for Qantas and QantasLink operated flights and are subject to availability.  

Please contact the Qantas Specific Needs Assistance Line (1800 177 474) to check availability of eligible fares. Online bookings do not receive this discount. 

Tickets for cardholders and nominated carers must be booked together in the same booking, cabin and must be seated together and the card must be used when making the booking to obtain the discount. 

Discount applies to the base fare only, excluding carrier charges, fees and taxes. Booking Fees do not apply but a payment method fee may apply depending on the payment method used. Fares are subject to published fare rules and Conditions of Carriage.  

This card is a Qantas initiative and PWDA produces cards on behalf of Qantas only. PWDA cannot assist with flight bookings. 

For any feedback regarding your flight booking experience, please submit it directly to Qantas via their Customer Care Form. 

Application process

This Qantas Carer Concession Card is a photo ID card which is valid for three years and has an administration fee of $49.50 (inclusive of GST). To apply, please do the following: 

1. Download the Information Form (PDF and Word) and read about the initiative as well as how to apply. 

2. Download the Application Form (PDF and Word) and read the Terms and Conditions on the back. 

3. Complete the Application Form, ensuring to write clearly. Complete all sections, including the payment details and either post or email the Application/Renewal Form along with a recent, full colour, passport photograph. 

• Email address: qccc@pwd.org.au 

• Postal address: PO Box 666, Strawberry Hills NSW 2012 

Applications are processed once a week (usually Thursday). Allow up to four weeks from receipt of your completed application to receive the card. 

Renewal process 

If your Qantas Carer Concession Card is due to expire or has expired and you would like to renew your card, please do the following: 

1. To read more about Qantas Carer Concession Card and eligibility, download the Information Form (PDF and Word). 

2. If you are still eligible and wish to renew your card, download the Renewal Form (PDF and Word).  Please read the Terms Conditions on the back. 

3. Please complete the Renewal Form, ensuring to write clearly. Complete all sections, including the payment details and either post or email the Application/Renewal Form along with a recent, full colour, passport photograph. 

• Email address: qccc@pwd.org.au 

• Postal address: PO Box 666, Strawberry Hills NSW 2012 

Applications are processed once a week. Allow up to four weeks from receipt of your completed renewal application to receive the card. 

Enquiries

For any queries, please contact us and let us know your enquiry is about the Qantas Carer Concession Card.

• Phone: 1800 422 015 (free call)
• Email qccc@pwd.org.au.

For any feedback regarding your flight booking experience, please submit it directly to Qantas via their Customer Care Form.

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