Australian Digital Health Agency – Improving Digital Health Accessibility and Inclusion

On this page

• About the project
• Watch webinars
• Easy Read information
• Digital Health Learning

About the Project

The Australian Digital Health Agency (the Agency) wants to make its digital health tools and apps easier to use for people with disability. People with Disability Australia (PWDA) is working with the Agency to improve their tools and apps.

Digital tools and apps include:

• My Health Record
• My Health App (this is now the 1800MEDICARE app)
• Electronic prescriptions

Information on the Agency and their tools and apps can be found on Digital Health website https://www.digitalhealth.gov.au/

To understand how people with disability are using the tools and apps, PWDA engaged in a range of consultation activities with people with disabilities throughout July 2024 including focus groups, interviews and an online survey.

Webinars

Following the initial consultations, PWDA and the Agency facilitated two webinars for people with disability. An Introduction to My Health Record to learn more about the tools and one relating to privacy and security of the digital health tools.

The current webinars are designed for health care professionals to help build their knowledge and ability to support people with disability to access and understand the tools.

Supporting people with disability in their digital healthcare

Designed for health care professionals this webinar will help you

• Build your knowledge across digital health tools
• Digital heath tools covered include My Health Record, Electronic prescriptions and 1800MEDICARE app
• Learn practical ways to support people with disability to access, understand and use digital health tools and apps.

Each webinar features the same content, so you only need to attend one.

Choose the date that works best for you.

• Webinar Session 1 – Wednesday 25 November 2026 – 1:00pm – 2:00pm (AEDT)
• Webinar Session 2 – Thursday 26 November 2026 – 6:00pm – 7:00pm (AEDT)
• Webinar Session 3 – Wednesday 17 February 2027 – 1:00pm – 2:00pm (AEDT)
• Webinar Session 4 – Thursday 18 February 2027– 6:00pm – 7:00pm (AEDT)

Previous webinars and recordings

Introduction to My Health Record

PWDA and the Agency held the first free webinar in October 2024 exploring the digital health tools and how you can use them.

The webinar gave an overview on the digital health tools:

• My Health Record
• My Health App

The webinar is for people with disability, their families, friends and carers.

You can watch a recording of the webinar below or download an accessible pdf of the Introduction to My Health Record slides.

The videos shared in the webinar include:

• Video | Is My Health Record a valuable information source?
• Video | my health app – what is in my health app?

Privacy and security webinar

The second webinar took place on Wednesday 12 February 2025.

This webinar focused on the privacy and security of the digital tools including My Health Record, how you can adjust your Privacy and Access settings and what the Agency is doing to protect your information.

This webinar is for people with disability, their families, friends and carers.

A copy of the webinar is available in an accessible Word document.

Download the webinar slides in an accessible word document.

Download the webinar transcript in an accessible word document.

You can watch a recording of the webinar below.

The videos shared in the webinar include:

• Video | My Health Record Privacy and access settings
• Video | Access your My Health Record securely

Easy Read information

Find more information on the digital apps in Easy Read format below on:

• My Health Record
• Electronic prescriptions.

Since these resources were published, some of the tools and services referenced have changed in how they work. PWDA is working with the Agency to update these resources to ensure the information remains accurate and up to date.

Digital Health Learning

The Agency also provide a range of resources including Auslan interpreted and live transcription recorded learning sessions eLearning modules from their Digital Health Learning: for everyone program resources including: 

• Online learning sessions
• Webinars: Recorded digital health online learning sessions
• Online learning, with Auslan interpretation

Get in touch

You can also email the project officer at training@pwd.org.au or call 1800 422 015 to register or ask any questions about this project.

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